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Terms and Conditions

The Terms applies to the contents of the Medcross website including order services under the Newton (HK) Limited (Newton). By browsing and using the services of Medcross website, you agree that you have read these terms and conditions, accepted and agreed to be bound by these terms and conditions.

Newton has the sole discretion to change, revise, add or delete the contents of the information presented on the website at any time without notice.


There is no guarantee or statement about the accuracy of the existing information in the Medcross website. 

Newton is not responsible for any loss, damage or injury caused directly or indirectly by the loss of goods or non-compliance with the specifications or breaching the liability and/or infringement as described in the article. And the price of the goods not being exceeded will be under the responsibility. 

The customer must be responsible for understanding of instruction and cautions in using the products and accept all risks when receiving products. The customer has no objection about Newton does not assume any obligation and responsibility for any advice or information provided on the products. 

In case of dispute, Newton retains the right of final decision.

Customer Personal Information

Should you fill out one or more product order forms on Newton website or in other ways, it is your responsibility to provide us with the latest and accurate information to complete the order or service required. If you provide any outdated, erroneous, untrue, or incomplete information, Newton has the right to refuse you to take any order or service requests.

Order Confirmation

After the customer has successfully placed an order, the company will send a confirmation email of the customer's order according to the email address provided by the customer, and it will indicate the recipient, product type, quantity and delivery address of the order.

Newton is not responsible for the wrong email address provided by the customer or other factors beyond Newton's control, such as communication network problems, email service provider problems and etc., resulting in delays in emails, unsuccessful and/or delayed delivery.

Product Delivery

When receiving the product, it is the customer's responsibility to check whether the products are of the type and quantities as ordered. If the customer requests that the products be placed outside the door, Newton is not responsible for any losses caused thereby. All risks of the products will be on the customer after the delivery is completed. 

If the products do not match the type and quantity ordered, the customer should notify Newton immediately to arrange for the replacement of the productsIf customer has opened or used the products, Newton has the right to refuse the replacement and refund.

Product ownership

Newton retains ownership of products until the customer complete the payment.