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How to use online shop?

Frequently Asked Questions

1) How to use coupon code?

After you add the item into cart, you can click "Apply A Coupon Code" before proceed to check out

2) How much is shipping charge? Do you offer pickup?

After you have added the product into shopping cart, you can select different types of shipping methods.

The shipping cost is prepaid and will be calculated based on the chosen method and shipping volume.

We do not offer pickup at our office.

3) How to pay?

You can choose different methods as shown

4) How to use Alipay(HK)? Why is it still asking for my credit card?

1) If you wish to pay with Alipay(HK) in our website, then you must login to Alipay(HK) account via SMS verification (AlipayHK account must be bounded to mobile phone in advanced)


2) If you do not have a credit card bounded to your account, Alipay(HK) will suggest for you to enter in your credit card. However, you can change the payment method to account balance in Step 3(as shown in picture)

5) Help with using one-time passwords

For online shopping, banks require transaction verification to protect your credit card.

For more information, you can visit the Heng Seng explanation. Other banks operate in very similar fashion.